Customer Relationship Executive

Role & responsibilities

Handle the processing of all orders with accuracy and timeliness for both Unit-3 and Unit-2

Coordination with all Customer for schedules, dispatches, payments and all other sales related works.

Generate Sales Invoice & E-Way bill

Proactive in replying emails and whats app

Send Invoices and dispatch details to Customer by mail on a daily basis.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well

Respond to complaints from customers and give after-sales support when requested

Update various Google Sheets related to sales, dispatches, invoice, marketing, historical pricing database, margins, payments, etc.

Prepare and keep records of Quotations, PI, Contracts, Credit Notes, Debit Notes etc according to customer's requirements.

Maintain and update existing and prospective customer databases

Inter-departmental Co-ordination (with accounts, production, quality, dispatch etc.)

Sales order hedging and keeping records.

Creating and updating sales records, inquiries, quotation, sales orders, invoices, PI, debit notes, credit notes, customer database etc. on ERP

Customer on-boarding and KYC

Customer relationship managing festival wishes, birthday wishes, customer feedback etc.

Preferred candidate profile

Manufacturing Industry