Customer Relationship Executive

Role & responsibilities

Job Overview

You will be the face of JLL at the clients site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:

• Understand business and ensures there is integration between business and technology.
• Work closely with the operations and technical teams and is a major contributor to the requirements specification deliverable
• Provides analytic support by coordinating data extraction from various databases and data interpretation.
• Create report templates and data gathering tools to meet desired future standard
• Data custodian & controller
• Trend analysis and aligning with account management team
• Technology Tools incl Helpdesk – Trending and Analytics
• Deliver output files for reports and dashboards
• Sign off on data roadworthiness
• Facilitate Reporting on compliances
• Seek and collate data for analytics
• Generate MIS and reports as management requirement
• Predictive reporting
• Work with finance on budget targets
• Cross verification of data as per agreed TOR time to time
• Generate Daily reports, Weekly reports, MMR, QBR, ABR etc. and own the reports.
• Custodian of all Site team statutory compliances , their documentation and records
• Would be responsible for all Audits related to compliance and will upload the OGS Compliance tool with all requisite documents
• Building statutory compliances are to be tracked for expiration and renewals
• All documentation recording to be ensured on shared folders related to compliance