Customer Relationship Executive

Position: Sales Executive / BDA / SME
Experience: Fresher - 2 years
Industry: Research Publication / Academic Services

Job Description:
We are looking for an experienced and target-oriented Sales Executive / Business Development Associate / SME to join our research publication team. The candidate will be responsible for generating leads, connecting with PhD scholars, research scholars, professors and academicians, understanding their publication requirements, and converting prospects into clients.

Key Responsibilities:

• Generate and manage leads through calls, WhatsApp, email and social media.
• Counsel researchers regarding publication and academic services.
• Handle B2C sales and achieve monthly sales targets.
• Follow up with prospects and maintain strong client relationships.
• Manage the complete sales cycle from lead generation to conversion.
• Maintain CRM and daily sales reports.

Requirements:

• Experience / knowledge in BDA/Sales/Inside Sales/Academic Sales.
• Excellent communication and convincing skills.
• Strong negotiation and follow-up abilities.
• Experience with research publication, academic services, EdTech or similar industry is preferred.
• Target-oriented and comfortable with sales calls.