Customer Relationship Executive

# Job Opportunity Customer Relationship Executive (CRE)

**Company:** Cutis International Cosmetic Clinics

**Position:** Customer Relationship Executive (CRE)

**Location:** Hitech City, Hyderabad

**Department:** Front Office / Patient Coordination

**Employment Type:** Full-Time

## About Cutis International Cosmetic Clinics

Cutis International Cosmetic Clinics is a professional cosmetic and aesthetic healthcare organization focused on providing quality cosmetic, skin, hair, and aesthetic treatments.

We are looking for a **Customer Relationship Executive (CRE)** who can effectively handle patient enquiries, provide counselling, coordinate appointments, and ensure an excellent patient experience throughout the consultation and treatment journey.

## Key Responsibilities

* Handle patient enquiries through **phone calls, WhatsApp, and other communication channels**.

* Understand patient requirements and provide information about clinic services and treatments.

* Counsel patients regarding suitable consultations and treatment procedures.

* Explain treatment processes, consultation details, and appointment procedures clearly.

* Schedule and coordinate **doctor consultations and appointments**.

* Follow up regularly with new and existing patients.

* Convert enquiries and leads into confirmed appointments through effective communication and follow-up.

* Coordinate between **patients, doctors, and clinic staff** to ensure smooth consultations.

* Send appointment reminders and follow up on scheduled consultations and treatment sessions.

* Handle patient queries professionally and provide appropriate assistance.

* Maintain accurate records of patient enquiries, appointments, follow-ups, and conversions.

* Assist and guide patients during their clinic visits.

* Ensure a professional and positive patient experience at every interaction.

* Support front-office and patient coordination activities whenever required.

* Maintain confidentiality of patient information and follow clinic procedures.

## Required Skills

* Excellent **communication and interpersonal skills**.

* Strong patient/customer handling ability.

* Good counselling and convincing skills.

* Strong follow-up and coordination skills.

* Ability to handle patient enquiries professionally and politely.

* Good lead conversion and appointment-booking skills.

* Basic computer knowledge and documentation skills.

* Familiarity with **WhatsApp, MS Excel, CRM, or appointment management systems** is an advantage.

* Positive attitude, patience, and a customer-focused approach.

## Candidate Requirements

* **Qualification:** Any Graduate / Diploma

* **Experience:** 1–4 years preferred

* Freshers with excellent communication and interpersonal skills may also be considered.

* Experience in **Healthcare, Hospitals, Cosmetic Clinics, Aesthetic Clinics, Skin & Hair Clinics, Wellness, Customer Service, Telecalling, Counselling, or Front Office** will be preferred.

## Languages Required

* **English – Good communication**

* **Telugu – Required**

* **Hindi – Required**

## Preferred Candidate Background

Candidates with experience in the following sectors will be preferred:

* Cosmetic / Aesthetic Clinics

* Skin & Hair Clinics

* Dermatology Clinics

* Hospitals

* Healthcare

* Wellness Centres

* Dental Clinics

* Patient Counselling

* Healthcare Telecalling

* Customer Relationship Management

## Key Performance Areas

* Patient enquiry handling

* Appointment booking and conversion

* Lead follow-up

* Patient counselling

* Patient relationship management

* Customer satisfaction

* Doctor-patient coordination

* Accurate record maintenance