Customer Relationship Executive

Company Description: Bansal Group is a leading business organisation in central India with over 25 years of experience, more than 150 completed projects, and a workforce of 5000+ professionals. The group is focused on expanding its presence to become a prominent business entity at the national level. Its diversified portfolio includes ventures in Education, Construction, FMCG, TMT Sariya, and the Healthcare sector. Bansal Group is also involved in significant projects such as the redevelopment of Rani Kamlapati railway station, as well as regional and local news and digital media initiatives, offering varied opportunities for professional growth

Job Title: Customer Relationship Executive (CRE)

Location: Bansal Plaza, Bhopal, Madhya Pradesh

Salary: ₹20,000 – ₹25,000 per month (Commensurate with relevant experience)

Employment Type: Full-Time (On-site)

Job Overview

Bansal Plaza is seeking a dynamic, proactive, and customer-focused Customer Relationship Executive (CRE) to join our operational team. As a CRE, you will serve as the primary bridge connecting mall management, retail tenants, and visitors. You will be responsible for resolving customer complaints smoothly, executing engagement and marketing activities on the ground, and maintaining high service standards across the premises.

Key Responsibilities

• Customer Care & Complaint Management
• Serve as the first point of contact for customer queries, feedback, and escalations on the floor.
• Resolve visitor complaints and operational issues in a prompt, professional, and empathetic manner.
• Maintain logs of customer feedback to help management improve mall services.
• Marketing & Event Support
• Coordinate and assist in executing live events, seasonal campaigns, promotional drives, and retail activation activities.
• Gather footfall trends and customer feedback during events to evaluate campaign success.
• Support in-mall branding initiatives and coordinate with retail store managers for combined promotional offers.
• Liaison & Bridge Function
• Act as an operational link between visitors, store outlets/tenants, and internal department leads (security, housekeeping, maintenance).
• Ensure store staff adhere to mall guidelines regarding customer service standards and floor decorum.

Required Qualifications & Skills

• Experience: Minimum 1 year of experience in a BPO (Customer Service/Support) or Customer Relationship Management role.
• Extra Advantage: Prior experience in retail malls, shopping complexes, or the hospitality/hotel industry.
• Communication: Excellent verbal and written communication skills in both Hindi and English.
• Interpersonal Skills: Warm personality with high emotional intelligence, active listening, and conflict-resolution abilities.
• Professionalism: Ability to remain calm under pressure and handle difficult customer situations tactfully.

Working Hours & Schedule

• Weekday Shift: 11:30 AM – 8:30 PM
• Weekend Shift: 12:00 PM – 9:00 PM
• Off-Days: Weekdays (Rotating week-off system).
• Mandatory Requirement:No week-offs on Weekends (Saturday & Sunday) or major National/Festival holidays. Candidates must be willing to work peak retail days.