Customer Relationship Executive

Customer Relationship Executive (B2B)

Location: Kandivali East, Mumbai

Experience: 3-5 Years

Salary: 25,000 - 32,000 per month

Employment Type: Full-time | Office-Based

About Jetprix International Pvt. Ltd.

Jetprix International Pvt. Ltd. is a growing provider of Industrial Battery Solutions, Lead Acid Batteries, Lithium Battery Solutions, Solar Battery Systems, UPS & Power Backup Solutions, serving OEMs, Industrial Customers, Telecom, Infrastructure, and Renewable Energy sectors.

We are looking for a customer-focused professional who can build strong client relationships, ensure seamless order execution, and deliver an exceptional post-sales experience.

Role Objective

The Customer Relationship Executive will be responsible for managing the complete post-sales customer journey, ensuring smooth order execution, timely communication, customer satisfaction, payment follow-ups, and long-term customer retention.

This role acts as the primary point of contact for customers after order confirmation, ensuring a professional and hassle-free experience throughout the customer lifecycle.

Key Responsibilities

Customer Relationship Management

• Build and maintain strong relationships with existing customers.
• Serve as the primary point of contact after order confirmation.
• Ensure timely communication and excellent customer experience.

Order Management

• Coordinate the complete order lifecycle from order confirmation to delivery.
• Follow up with internal teams to ensure timely execution.
• Keep customers informed about order status and delivery timelines.

Customer Retention & Account Management

• Conduct regular follow-ups (KIT Keep In Touch) to strengthen customer relationships.
• Encourage repeat business through proactive customer engagement.
• Identify opportunities for cross-selling and upselling where appropriate.

Payment Follow-up & Coordination

• Coordinate with customers for timely payment collection.
• Resolve customer concerns related to orders, deliveries, and documentation.
• Escalate critical issues internally whenever required.

Customer Support & Problem Resolution

• Handle customer queries, complaints, and service requests professionally.
• Ensure quick resolution while maintaining strong customer relationships.
• Maintain accurate records of customer interactions and follow-ups.

Required Skills & Experience

• 3–5 years of experience in Customer Relationship Management, Customer Success, Account Management, Client Servicing, or B2B Customer Support.
• Excellent communication skills in English and Hindi.
• Strong interpersonal, coordination, and follow-up skills.
• Experience in handling post-sales customer relationships and order management.
• Basic knowledge of MS Office; familiarity with CRM or ERP systems is an added advantage.
• Knowledge of AI tools such as ChatGPT for improving productivity will be an added advantage.

Preferred Candidate Profile

We are looking for someone who is:

• Customer-centric with a positive attitude.
• Friendly, confident, and relationship-oriented.
• Calm under pressure with excellent problem-solving skills.
• Highly organized with strong follow-up discipline.
• A multitasker capable of coordinating with customers and internal teams.
• Self-motivated and able to work independently.

Why Join Jetprix?

• Opportunity to work with a fast-growing Industrial Battery Solutions company.
• High ownership role with direct customer interaction.
• Exposure to OEMs, Industrial Customers, and B2B account management.
• Professional, collaborative, and growth-oriented work environment.

Benefits

• Flexible Schedule
• Paid Sick Leave

Work Location: Kandivali East, Mumbai

Contact HR [email removed]