Customer Relationship Executive

Role & Responsibilities

• Make outbound and inbound calls to prospective customers.
• Follow up on leads generated through various channels.
• Explain the vehicle scrapping process and address customer queries.
• Maintain accurate customer records and update CRM regularly.
• Coordinate with documentation, logistics, and operations teams for smooth vehicle procurement.
• Achieve daily and monthly calling and conversion targets.
• Handle customer concerns and ensure timely resolution.
• Prepare basic reports on lead status and conversions.

Preferred Candidate Profile

• 1-3 years of experience in telecalling, customer service, CRM, or sales support.
• Strong communication skills in Hindi; basic English proficiency
• Comfortable making a high volume of customer calls.
• Basic knowledge of MS Excel and CRM software.
• Customer-focused with good persuasion and follow-up skills.
• Ability to work in a target-driven environment.
• Experience in automobile or dealership industry will be an advantage.

Perks & Benefits

• Fixed salary with performance-based incentives.
• Career growth opportunities within the organization.
• On-the-job training and skill development.
• Friendly and professional work environment.
• Employee recognition and performance rewards.
• Leaves and statutory benefits as per company policy.