Customer Relationship Executive - Telecalling (Work From Home)
Marathi Loan Consultancy And Services · Remote · remote · Posted 55d ago
About a minute. You'll make an account on the way through.
About this role
We Are Working In/ Under Government Scheme.
Telling The Customers About Our Scheme And Also Understand To The Customer Scheme Properly, With Our Counselling Pitch
Role & Responsibilities:
* Handle customer leads and calls provided directly by the company.
* Understand customers requirements, needs and concerns.
* Explain relevant Government Schemes and company services to customers in a clear and simple manner.
* Ensure customers properly understand the scheme, eligibility, process and available services.
* Provide effective customer counselling and consultation based on their requirements.
* Resolve customer queries and doubts professionally.
* Guide customers regarding the required information and next steps.
* Maintain regular follow-ups with interested customers.
* Build and maintain strong customer relationships throughout the service process.
* Coordinate with the internal team whenever required.
* Work towards successful customer conversions through effective communication and follow-up.
* Maintain proper records of customer interactions and follow-ups.
Training:
Complete training will be provided after joining regarding Government Schemes, company services, customer counselling, communication process, follow-ups and other required work procedures.
Preferred Candidate Profile:
* Minimum qualification: 12th Pass
* 14 years of relevant experience in Telecalling, Customer Relationship, Sales, Telesales, Customer Service or Counselling.
* Freshers are not eligible.
* Male and Female candidates can apply.
* Candidates from all locations across Maharashtra are eligible.
* Fluent in Marathi and Hindi.
* Good communication, convincing and customer-handling skills.
* Comfortable handling customer calls and regular follow-ups.
* Must have an Android smartphone and internet connection.
Perks & Benefits:
* Work From Home opportunity
* Company-provided customer leads
* Training provided after joining
* Performance-based incentive earning opportunity
* Opportunity to work in the Government Scheme and financial consultancy sector
* Immediate joining
* No registration fee or joining fee
Incentive Structure:
This is a 100% performance/incentive-based opportunity with no fixed monthly salary. Incentives are earned based on successful customers/services generated through the candidates efforts. Consistent performers may have an earning potential of approximately . 50,000 . 60,000 per month, depending on performance and successful customer conversions. This is an earning potential and not a guaranteed fixed salary.
Work Details:
Work From Home | Full Time | 9:00 AM5:00 PM | Monday - Saturday
Sunday Weekly Off
Selection Process:
HR Telephonic Interview Final Zoom Interview Selection Immediate Joining
No Registration fee, Joining fee or any other charges are applicable.
Sourced from naukri