Customer Relationship Executive (Telecalling Role) | RevenUmf.com

Company Description

RevenUmf.com specializes in the financial services industry, offering smart, fast, and easy solutions for investing in mutual funds in India. Catering to a diverse clientele including NRIs, HUFs, businesses, and corporations, RevenUmf.com provides tailored solutions for portfolio management. The platform is dedicated to simplifying investment processes and ensuring financial growth for its clients.

Role Description

This full-time on-site role, based in Surat, is for a Customer Relationship Executive (Telecalling Role) at RevenUmf.com. The candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, managing client relationships, and ensuring high levels of customer satisfaction. The role requires active involvement in assisting clients with investments, resolving concerns, and fostering strong business relationships.

Qualifications

• 0–2 years of experience in telecalling, customer support, or mutual fund sales.
• Strong verbal communication skills in English, Hindi, Gujarati.
• Basic understanding of mutual funds or willingness to learn.
• Goal-oriented attitude with a customer-first mindset.

Key Responsibilities

• Call and connect with users who have shown interest or downloaded the RevenUmf app.
• Explain how the platform works and guide them through account setup and investment initiation.
• Assist customers with SIP creation, KYC completion, and investment queries.
• Maintain follow-ups and ensure timely conversion of leads into active investors.
• Provide excellent customer experience and communicate professionally at all times.