Customer Relationship Executive (Female)

Position: Customer Relationship Executive [ Software Sales & Client Coordination ]

Industry: IT / Software

Employment Type: Full-time Experience: 0-2 years (Freshers can apply)

Job Summary

We are looking for an enthusiastic and confident Telecaller executive to support our software marketing and client coordination activities. The candidate will be responsible for contacting prospective and existing clients, explaining our software products/services, following up on leads, and coordinating payment follow-ups.

Key Responsibilities

• Make outbound calls to prospective and existing clients. • Introduce and explain the company's software products and IT services. • Generate and follow up on sales leads through calls, WhatsApp, email, and other communication channels. • Understand client requirements and coordinate with the sales/technical team. • Schedule product demonstrations and client meetings. • Maintain regular follow-ups with clients regarding quotations, proposals, and software implementation. • Follow up with clients for pending payments and outstanding invoices in a professional manner. • Send payment reminders and coordinate with clients/accounts teams regarding payment status. • Maintain accurate records of calls, leads, follow-ups, and payment commitments. • Build and maintain good relationships with existing and prospective clients. • Achieve assigned daily/weekly/monthly calling and follow-up targets. • Provide regular reports on lead status, sales follow-ups, and payment collections.

Required Skills

Good communication and telephone etiquette. • Basic knowledge of software/IT products or willingness to learn. • Good convincing and negotiation skills. • Ability to handle client objections professionally. • Good follow-up and relationship-management skills. • Basic knowledge of MS Office / Excel and CRM tools. • Ability to work independently and meet targets. • Fluent in English and Malayalam; knowledge of Hindi/Tamil would be an advantage.

Preferred Qualifications

Bachelor's degree or equivalent qualification. • Prior experience in telecalling, software sales, customer support, or payment collection is preferred. • Freshers with good communication and interpersonal skills are also encouraged to apply.

Performance Areas

• Lead generation and conversion • Client follow-up • Software/demo appointment generation • Customer relationship management • Timely payment follow-up and collection • Achievement of monthly targets

Salary : Fixed Pay + Incentives

Location : Edappally, Cochin

Working Mode : Office