Customer Relationship Executive (CRE

Job Description: Customer Relationship Executive (CRE) - Automobile Dealership
Position: Customer Relationship Executive (CRE)
Industry: Automobile Dealership (Passenger Vehicles)
Key Responsibilities:

• Handle customer inquiries and maintain regular follow-up with prospects and existing customers.
• Coordinate with the sales team to ensure timely lead management and conversions.
• Conduct customer satisfaction and feedback calls.
• Schedule service reminders, vehicle delivery follow-ups, and relationship-building activities.
• Maintain accurate customer data and update records in the CRM system.
• Address customer concerns and escalate issues when required.
• Ensure compliance with OEM customer satisfaction standards.
• Generate daily, weekly, and monthly CRM reports.

Eligibility:

• Graduate in any discipline.
• 1 to 3 years of experience in CRM, customer service, telecalling, or customer relations.
• Experience in the automobile industry is preferred.
• Excellent communication and interpersonal skills.
• Basic knowledge of MS Office and CRM software.

Key Skills:

• Customer Relationship Management
• Communication & Follow-up
• Customer Satisfaction
• Telecalling
• Data Management
• Problem Solving
• CRM Software Handling

Experience: 1-3 Years
Industry: Automobile / Passenger Vehicle Dealership
Salary: As per industry standards
Interested candidates may call: [phone removed]
Share your updated resume at: [email removed]