Customer Relationship Coordinator female only

Role & responsibilities

update previous customer complaint

Check previous dispatch plan

make sales order as Customer Dispatch plan

• Serve as the primary point of contact for customer inquiries, concerns, and service requests.
• Maintain and nurture long-term relationships with key clients to ensure customer satisfaction and loyalty.
• Coordinate with internal departments (production, logistics, sales, quality control) to ensure timely order processing and delivery.
• Track and manage customer orders, follow up on deliveries, and update customers on order status.
• Handle customer complaints professionally and escalate issues when necessary.
• Assist in resolving issues related to product quality, shipment delays, or documentation.
• Maintain accurate and up-to-date customer records in CRM or ERP systems.

Preferred candidate profile

Female only

Perks and benefits