Customer Relations Manager

Company Description AJMER INDUSTRIES LLP is a limited liability partnership incorporated in 2014 under the Ministry of Corporate Affairs, focusing on the manufacture of basic metals and high-quality decorative laminates. The company launched the Makers brand in 2016 to position decorative laminates as a key design element that enhances residential and commercial spaces.

Role Description The Customer Relations Manager is a full-time remote role responsible for building and maintaining strong relationships with customers, distributors, and partners. This role involves managing day-to-day customer interactions, addressing inquiries and concerns, coordinating order-related communication, and ensuring timely resolution of issues. The Customer Relations Manager will gather customer feedback, identify service improvements, and collaborate with internal teams such as sales, production, and logistics to enhance overall customer experience. The role also includes preparing regular reports on customer satisfaction, monitoring key customer metrics, and supporting customer retention and growth initiatives. The individual will work closely with leadership to align customer service practices with the company's quality, safety, and environmental standards.

Key Responsibilties

• Candidates should possess strong customer service and relationship management skills, including the ability to handle inquiries, resolve issues, and maintain long-term client partnerships.
• Candidates should possess communication and interpersonal skills, such as clear verbal and written communication, active listening, and the ability to collaborate effectively with cross-functional teams.
• Candidates should possess organizational and problem-solving skills, including attention to detail, time management, and the ability to analyze feedback and propose solutions.
• Candidates should possess basic digital and documentation skills, including proficiency with CRM or customer support tools, email correspondence, and report preparation.
• Experience in manufacturing, building materials, or décor products, and familiarity with quality standards or ISO-certified environments is beneficial.
• Bachelor's degree in Business, Marketing, Communications, or a related field is preferred, along with prior experience in customer relations or account management.
• Ability to work independently in a remote setting, demonstrate professionalism, and uphold non-discriminatory, customer-centric practice

Qualification

• Graduate in any discipline.

• MBA/PGDM in Marketing, Sales, or Customer Relationship Management will be an advantage.

• Good knowledge of MS Excel, Google Sheets, and CRM software.

• Good communication and interpersonal skills.

Experience

• 3–7 years of relevant experience in CRM, Customer Service, Sales Coordination, or a similar role.

• Experience in a manufacturing/industrial company will be preferred.

Required Skills

• Excellent communication and customer-handling skills.

• Strong follow-up and coordination abilities.

• Problem-solving and decision-making skills.

• Good knowledge of MS Excel and reporting.

• Ability to manage multiple customers and tasks simultaneously.

• Strong analytical and organisational skills.

• Professional attitude and positive approach.

• Ability to work under pressure and meet deadlines.

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