Customer Relations Intern

Company Description

Pedals Power is a fitness-focused platform built by a team of enthusiasts committed to helping individuals lead healthy, active lives. The company believes that physical activity is an everyday necessity, not just a weekend activity, and aims to make movement a consistent part of life. Through a variety of fitness challenges, ranging from single-day events to month-long programs, users can set personalized goals and track their progress daily. Pedals Power supports participants with regular motivation and weekly progress reports to keep them accountable and engaged. The team culture centers on inspiration, ongoing support, and continuous improvement in personal wellness.

• Location: Gurugram (On-site)
• Office Address: Worxspace Coworking, 7th Floor, Welldone Techpark, Sector 48, Sohna Road, Gurugram – 122018
• Duration: 4 Months (Opportunity to transition into a full-time role post Internship)
• Joining: Immediate Joiners Preferred
• Company: Pedals Power
• Working Days: 6 days a week, including weekends (weekly off on a weekday)
• Timings: 9:30 AM – 6:30 PM
• Work Setup: This is an on-site role, and candidates are expected to bring their own laptop

Role Description

This is a full-time, on-site role based in Gurgaon. This role is responsible for engaging with customers across channels, addressing inquiries, resolving issues, and ensuring a positive experience with the Pedals Power platform and fitness challenges. Day-to-day activities include handling customer support tickets, responding to messages and calls, guiding users through platform features, and proactively checking in on participants progress. The Intern will also gather feedback, identify recurring concerns, and collaborate with internal teams to improve customer journeys and retention. Maintaining accurate records of interactions and contributing to customer-focused initiatives will be key aspects of the role.

Qualifications

• Strong Customer Support and Customer Service skills to handle inquiries, resolve issues, and provide timely assistance.
• Customer Retention and Customer Satisfaction skills to build long-term relationships and enhance loyalty to the platform.
• Excellent Communication skills, including clear verbal and written abilities, active listening, and a professional, empathetic manner.
• Interest in fitness, wellness, or sports and the ability to encourage and motivate customers toward their activity goals.
• Ability to work on-site in Gurgaon, manage multiple conversations, and use CRM or support tools efficiently.
• Organizational and problem-solving skills, with attention to detail and a focus on continuous improvement.
• Relevant education such as a bachelor's degree in business, communications, or a related field, or equivalent practical experience.

What you'll get:

• Monthly stipend.
• Hands-on experience working directly with the founder.
• Exposure to customer success, operations, logistics, and startup execution.
• Opportunity to build real-world business skills.
• Certificate of Internship and Letter of Recommendation.
• Opportunity to transition into a full-time role after successful completion of the 4-month internship.

How to Apply

Send your resume to: [HIDDEN TEXT]

Email Subject: Application – Customer Success & Operations Intern – Your Name

Example: Application – Customer Success & Operations Intern – Rahul Sharma

Immediate Joining Preferred. Candidates who can join immediately or within one week will be

given preference.

 

Application Challenge (Mandatory)

Along with your resume, include a short write-up (maximum 150 words) answering the following:

Why do you want to work in a startup, and why do you want to join Pedals Power