Customer Relations Intern (Mall Operations)

Position Title: Customer Relations Intern

Employment Type: Onsite Internship (Performance-Based Opportunity for Permanent Full-Time Conversion & Salary Growth)

Location: On-site (Shopping Mall Customer Service Desk)

Shift Timings: 11:00 AM – 8:00 PM (9-hour shift inclusive of break time)

Work Schedule: 6 days a week with rotational day off (Weekends and public holiday availability required during peak mall hours)

We are seeking a dynamic, customer-focused Customer Relations Intern to represent our brand on-site at our shopping mall location. In this role, you will be the primary point of contact for mall visitors, handling in-person inquiries, managing feedback, supporting promotional events, and ensuring an exceptional guest experience.

This internship offers hands-on exposure to retail operations, event management, and client relations, with a direct path to permanent full-time employment, salary revisions, and long-term career progression based on your performance evaluations.

• Visitor Assistance: Greet shoppers warmly and provide directions regarding store locations, mall facilities, amenities, and event details.
• Issue Resolution: Address customer queries, concerns, and complaints professionally on-site, escalating complex matters to mall management when necessary.
• Desk & Information Management: Help manage the central information desk, issue promotional vouchers/passes, log lost and found items, and maintain visitor records.
• Event & Campaign Support: Assist with on-site marketing activations, seasonal events, and mall-wide loyalty program drives.
• Store & Operations Coordination: Work alongside mall retailers, security personnel, and facility teams to ensure a seamless, welcoming shopper environment.

• Monthly Stipend: 15,000 per month
• Full Attendance Allowance: 1,000 per month (Awarded for 100% scheduled shift attendance and punctuality)
• Career Growth: Performance evaluations at the end of the internship for conversion into a permanent full-time role with revised compensation and benefits.

• Education: Higher Secondary (10+2) or pursuing/completed Graduation in any discipline.
• Experience: Open to freshers or candidates with up to 2 years of experience/interests in retail, customer service, hospitality, or event execution.
• Communication: Good verbal communication skills in English and the local language.
• Personal Attributes: Presentable, approachable, with a customer-first attitude and the ability to stay composed in a high-footfall environment.
• Technical Skills: Basic computer literacy and data entry skills.