Customer Relations Executive

Customer Relations Executive

Lala Stories | Kochi, Kerala

Lala Stories is looking for a Customer Relations Executive who will be responsible for building strong customer relationships, handling customer queries, coordinating with internal teams, and ensuring a smooth customer experience.

Key Responsibilities

• Handle customer queries and provide timely assistance through calls, WhatsApp, email, and other communication channels.
• Understand customer requirements and provide appropriate information about Lala Stories products and services.
• Follow up with customers regarding enquiries, subscriptions, orders, and other requests.
• Maintain accurate customer details and interactions in the CRM/system.
• Coordinate with internal teams to resolve customer issues and ensure timely responses.
• Monitor customer feedback and identify areas for improving customer satisfaction.
• Support customer retention, renewals, upselling, and cross-selling where appropriate.
• Maintain regular follow-ups with existing and potential customers.
• Prepare and maintain basic reports related to customer interactions and follow-ups.
• Ensure a professional and positive customer experience at every stage.

Requirements

• Bachelor's degree in any discipline.
• 1–3 years of experience in customer relations, customer support, telecalling, sales coordination, or a similar role.
• Excellent verbal and written communication skills.
• Comfortable communicating with customers through calls and WhatsApp.
• Good coordination and follow-up skills.
• Basic knowledge of CRM tools and MS Office/Google Workspace.
• Ability to handle multiple customer interactions and tasks efficiently.
• Customer-focused attitude with good interpersonal skills.

Preferred Skills

• Experience in handling customer lifecycle management and retention.
• Basic understanding of sales, upselling, and cross-selling.
• Strong problem-solving and coordination abilities.
• Ability to work independently as well as with a team.