CUSTOMER RELATIONS EXECUTIVE
Irish Expert · Thrissur · onsite · Posted 41d ago
Undisclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities
- Handle customer queries through phone and email, ensuring 95%+ of queries are responded to within the defined service timeframe.
- Acknowledge and register 100% of customer grievances, with complaints resolved or escalated within the agreed SLA/TAT.
- Maintain a first-response time for emails and customer complaints.
- Follow up on open issues and achieve 90%+ on-time grievance resolution within the committed timeline.
- Maintain accurate records of 100% of customer interactions, complaints, feedback, and resolutions.
- Maintain a minimum 90% customer satisfaction score through professional communication and effective issue resolution.
- Escalate critical or unresolved issues and ensure timely follow-up until closure.
Required Skills Qualifications
- Bachelors degree in Business Administration, Marketing, or a related field (preferred).
- 1-3 years of experience in customer service or customer relations (entry-level roles may accept fresh graduates).
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Good interpersonal and relationship-building skills.
- Proficiency in Microsoft Office and CRM software.
- Ability to multitask and work under pressure.
- Strong organizational and time management skills.
- Customer-focused attitude
- Communication and active listening
- Teamwork and collaboration
- Patience and empathy
- Attention to detail
- Adaptability and professionalism
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Servicecrm softwarecustomer satisfactioncrmtime management skillsmicrosoft officeteamwork and collaborationCustomer QueriesCustomer ComplaintsSLACommunication SkillsAdministrationmarketing
About Irish Expert
Irish Expert
Education & Training
200
employees
₹4L PA avg
Avg at Irish Expert
About
Irish Expert is acclaimed for excellence in overseas education, immigration services, and visa consulting. Our highly qualified team provides tailored assistance throughout the immigration process, from course and university selection to visa categories and interview.
Industries
Education & Training
Employee ratings
10 reviews
3.2/ 5
Culture
3.9
Career growth
3.9
Work-life
3.9
Employees rate it well for
Skill Development32Overall Company32
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