Customer Relations Executive

Job Title: Customer Relations Executive (CRE)

Location: Coimbatore, Tamil Nadu & Kochi,Kerala
Employment Type: Full-Time
Experience: 2-5 Years
Industry: Modular Interiors / Home Interiors / Furniture

We are looking for an enthusiastic and customer-focused Customer Relations Executive (CRE) to join our Modular Interiors team in Coimbatore & Kochi. The candidates will be responsible for managing customer interactions from lead generation through booking and project handover, ensuring a smooth and positive customer experience.

Key Responsibilities

• Handle incoming leads and enquiries through calls, WhatsApp and other channels.
• Contact customers promptly, understand their requirements and qualify leads.
• Schedule and coordinate client meetings, site visits and design discussions.
• Maintain regular follow-up with prospective customers and ensure timely conversion.
• Coordinate between customers, Sales, Interior Designers, Production and Project teams.
• Follow up on quotations, proposals, design approvals and booking formalities.
• Explain products, modular solutions, materials, finishes and services to customers.
• Maintain accurate customer information, follow-up status and activities in CRM.
• Ensure timely communication of project updates, schedules and commitments.
• Address customer queries and coordinate with the concerned team for resolution.
• Maintain strong relationships with customers throughout the project lifecycle.
• Follow up for feedback, referrals and Google Reviews after successful project completion.
• Support the team in achieving monthly booking and revenue targets.
• Ensure a high level of customer satisfaction and professional service.

Key Skills

• Excellent communication and interpersonal skills.
• Strong customer handling and relationship-building skills.
• Good follow-up and negotiation abilities.
• Target-oriented and result-driven approach.
• Good knowledge of MS Office and CRM software.
• Ability to coordinate with multiple internal teams.
• Strong problem-solving and complaint-handling skills.
• Good spoken English and Tamil; knowledge of Malayalam/Hindi will be an advantage.

Qualification & Experience

• Any Graduate / Diploma in Business Administration, Marketing, Interior Design or related field.
• 2 -5 years of experience in Customer Relationship Management, Sales Coordination, Home Interiors, Modular Furniture, Real Estate or related industries.
• Experience in modular interiors/home interiors will be an added advantage.
• Freshers with excellent communication and customer-handling skills may also be considered.

Preferred Candidate

A proactive and customer-oriented professional who can effectively manage leads, follow-ups and customer relationships while working closely with the Sales, Design, and Project teams.

Interested candidates can apply with their updated resume to [email removed] or WhatsApp at [phone removed].