Customer Relations Executive
Docdort · Ahmedabad · onsite · Posted 47d ago
Not disclosedFresherfulltimeSourced from
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About this role
Customer Relations Executive – Chat Support
Location: Ahmedabad, Gujarat | Work from Office
Employment Type: Full-Time
Salary: ₹26,000 – ₹38,000 CTC per month
Salary will be based on interview performance and relevant experience.
About The Role
We are looking for enthusiastic and customer-focused Customer Relations Executive to join our Chat Support Team. This opportunity is open to both freshers and experienced professionals with strong written communication skills and a passion for delivering exceptional customer experiences.
In this role, you will interact with customers through digital channels, understand their concerns, provide appropriate solutions, and ensure a smooth and professional support experience.
Candidates must be based in Ahmedabad or be willing to relocate and work from the office.
Key Responsibilities
Skills: customer,grammar,communication skills
Location: Ahmedabad, Gujarat | Work from Office
Employment Type: Full-Time
Salary: ₹26,000 – ₹38,000 CTC per month
Salary will be based on interview performance and relevant experience.
About The Role
We are looking for enthusiastic and customer-focused Customer Relations Executive to join our Chat Support Team. This opportunity is open to both freshers and experienced professionals with strong written communication skills and a passion for delivering exceptional customer experiences.
In this role, you will interact with customers through digital channels, understand their concerns, provide appropriate solutions, and ensure a smooth and professional support experience.
Candidates must be based in Ahmedabad or be willing to relocate and work from the office.
Key Responsibilities
- Respond to customer queries through chat, email, text, and social media channels.
- Understand customer concerns and provide accurate, timely, and effective resolutions.
- Provide clear information about products, services, and processes.
- Maintain excellent standards of grammar, spelling, tone, and written communication.
- Handle customer complaints and concerns with patience, empathy, and professionalism.
- Accurately document customer interactions and update relevant records.
- Follow established company policies, processes, and quality standards.
- Meet assigned quality, productivity, response-time, and customer satisfaction targets.
- Coordinate with relevant teams when required to resolve customer issues.
- Minimum qualification: 12th Pass / Diploma or equivalent; graduates are preferred.
- Freshers are welcome to apply.
- Prior experience in customer service, chat support, BPO, or a related field will be an advantage.
- Excellent written English and grammar skills.
- Good typing speed with basic computer knowledge.
- Strong problem-solving and attention-to-detail abilities.
- Ability to multitask and manage multiple customer conversations efficiently.
- Comfortable working in rotational shifts, including night shifts, weekends, and holidays.
- Willingness to relocate to Ahmedabad and work from the office.
- Comprehensive training and continuous learning opportunities.
- Career development and internal growth opportunities.
- Supportive and professional work environment.
- Opportunity to develop strong customer service and communication skills.
- Long-term career prospects in the Customer Experience & Support industry.
Skills: customer,grammar,communication skills
Sourced from foundit
Skills
Customer ServiceAttention To DetailProblem SolvingBasic computer knowledgeGrammarWritten communication skillsbpoTyping SpeedChat Support