Customer Relations Associate

Job Title: Customer Support Executive / Customer Relations Associate. Location: Whitefield. Experience Required: Overall: 2-3 years total experience. Mandatory: Minimum 1.5 years in Customer Service or Customer Support. We are looking for only female candidates for this role.

Key Responsibilities

• Handle customer queries and concerns effectively via calls and emails (Voice & Non-voice support).
• Ensure first contact resolution and customer satisfaction.
• Maintain accurate records of interactions in the CRM system.
• Proactively identify customer needs and provide appropriate solutions.
• Escalate complex issues to relevant departments with proper documentation.
• Contribute towards process improvement and knowledge sharing within the team.
• Prepare and maintain daily/weekly Excel reports as required.

Key Requirements

• Domain expertise in customer service processes and systems.
• Excellent English communication skills, both verbal and written.
• Strong vocabulary, articulation, and comprehension.
• Experience in voice and non-voice support (email).
• Proficiency in MS Excel for basic reporting and data management.
• Strong problem-solving attitude with attention to detail.
• Flexible to work in rotational shifts.

Preferred Attributes

• Exposure to CRM tools (e.g., Zoho Desk).
• Experience in handling both B2C and B2B customers.
• Quick learner with adaptability to changing business needs.

Employment Type

Full Time

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