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Customer Relation Manager
Freelancer Anita Kansal · Bengaluru · onsite · Posted 28d ago
Not disclosed1–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Description
We are seeking a dedicated Customer Relation Manager to join our team in India. The ideal candidate will play a crucial role in enhancing customer satisfaction and loyalty through effective relationship management.
Responsibilities
- Develop and maintain strong relationships with customers to enhance their experience.
- Address customer queries and complaints in a timely manner.
- Collaborate with various departments to ensure customer satisfaction.
- Conduct customer feedback surveys to gather insights and improve services.
- Prepare reports on customer interactions and satisfaction levels.
Skills and Qualifications
- Bachelor's degree in Business Administration, Marketing, or related field.
- 1-2 years of experience in customer service or relationship management.
- Strong communication and interpersonal skills.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to analyze customer data and feedback effectively.
Sourced from foundit
Skills
Customer Retentioncrm softwareMarket ResearchProblem Solvingsales strategiesConflict ResolutionCommunication Skillstime managementdata analysisProduct Knowledge