Customer Quality Engineer

We are hiring a Customer Quality Engineer for a leading Tier-2 Automotive company specializing in Injection Moulding & Assembly, located at Thirumudivakkam, Chennai.

Experience: 1 to 4 Years

Roles and Responsibilities:

• Handle customer complaints, rejections, and field quality issues.
• Conduct quality audits and support compliance with applicable ISO/automotive quality standards.
• Perform Root Cause Analysis (RCA) and implement corrective and preventive actions.
• Coordinate with customers to understand quality concerns, requirements, and expectations.
• Ensure timely closure of customer complaints and quality issues.
  Work closely with Production, Quality, Engineering, and other cross-functional teams for problem resolution.
• Support continuous improvement and reduction of customer complaints/rejections.
• Maintain proper documentation and follow-up for customer quality issues.
• Willingness to travel to customer locations for field quality activities is required.

Key Skills:

Customer Quality | Customer Complaint Handling | RCA | 8D | CAPA | Quality Audits | Injection Moulding | Plastic Components | Assembly | Automotive Quality | Supplier Quality

Preferred Candidate Profile

• Candidates with experience in Automotive / Auto Components / Plastic Components / Injection Moulding / Assembly will be preferred.
• Candidates with hands-on exposure to customer quality, complaint handling, RCA, 8D, and corrective actions will have an advantage.
• Diploma in any relevant specialization; ITI candidates with relevant experience may also be considered.