{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Quality Engineer_German manufacturing","description":"

This role is for renowned German construction equipment manufacturing company

Role and responsibilities

Lead end-to-end resolution of customer complaints through structured RCA, CAPA implementation, and timely closure.
Monitor field failures, warranty trends, and customer feedback to identify recurring issues and improve product reliability.
Coordinate with Design, Production, Service, Supply Chain, and other cross-functional teams to drive effective issue resolution.
Represent the Quality function in customer interactions, ensuring clear communication and high levels of customer satisfaction.
Drive continuous improvement initiatives to reduce repeat failures, warranty costs, and Cost of Poor Quality (COPQ).
Develop, standardize, and enhance customer complaint handling processes, documentation, and compliance with quality systems.
Maintain dashboards, KPIs, RCA reports, CAPA status, and present customer quality performance, trends, and risks to senior management.
Foster a customer-centric quality culture by ensuring accountability, knowledge sharing, and permanent resolution of customer quality issues.

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