Customer Quality Engineer - 2+yrs - Hinjewadi, Pune

The Role:

Impact & Contribution

• Deliver Quality product to the customer
• Maintain records of warranty replacements / warranty management
• Enhances internal awareness of customer expectations and quality performance metrics across departments.
• Supports cross-functional teams to prevent recurrence of defects through proactive risk analysis (FMEA, Control Plan updates).
• Drives continuous improvement by analyzing customer feedback and converting it into actionable improvements in product and process quality.
• Reduces customer complaints and PPM levels, directly contributing to improved product reliability and brand reputation.
• cross functional coordination - work closely with stakeholder
• Quality performance monitoring - PPM, rejection rate, warranty, etc.

KEY ACCOUNTABILITY (i.e. Deliverables, preferably upto 5)

• Maintain Product Quality as per defined standard
• Prepare,Implement Quality management process
• Retain ISO and IATF Certification
• Customer Complaint Management
• Customer Communication & Support
• Quality Performance Monitoring
• Continuous Improvement Initiatives

KEY CUSTOMERS SERVED (Internal and External)

Internal Customers External Customers

Production All Customers & Suppliers

Stores & Logistics

Purchase

R&D

KEY ACTIVITIES TO BE PERFORMED (responsibilities and meeting customer expectations).

1. Resolution of customer complaints within defined timeline

2. Identification of root cause and submission of action through customer defined formats like, 8D,CAPA etc..

3.Customer PPM monitoring

4. Engagement with all the customers

5.Responcible for Warranty management system

6. Customer visits

7. Implementation of corrective action

KEY COMPETENCIES REQUIRED

Functional: Behavioral:

APQP Team Management

PPAP Decision Making

MSA Communication

SPC Leadership

FMEA

8D

CAPA

7 QC Tools

SKILL, KNOWLEDGE & EXPERIENCE

Skill: Knowledge:

Analytical Skills ISO 9001:2016 standard

Problem-Solving IATF 16949:2015 standard

Inter-personal skill

Experience:(Years) 2-3 years