Customer Quality Coordinator

About the team:

The Customer Quality Coordinator serves as the operational and administrative backbone of Customer Quality activities, ensuring customer-related processes, documentation, and data are accurate, compliant, traceable, and audit-ready. The role supports Customer Quality Advisors by managing process execution, data integrity, and documentation, enabling effective customer engagement and decision-making. Success is measured through customer satisfaction, compliance, data quality, and timely execution.

Shift Timing: 9:00am to 6:00pm / 12:00 to 9:00pm IST

Key tasks:

Customer Quality Process Administration

• Maintain and support Customer Quality processes within OMS and related systems.
• Ensure process documentation is current, controlled, and audit-ready.
• Support KPI reporting, governance updates, and process compliance activities.

Customer Specific Requirements (CSR) Coordination

• Manage end-to-end CSR administration and lifecycle tracking.
• Maintain customer requirement records, PPAP/PQA references, requalification status, and compliance documentation.
• Support customer readiness through structured data management and audit evidence maintenance.

PPAP, PQA and Special Customer Requirement Support

• Prepare, validate, and maintain PPAP/PQA documentation.
• Coordinate inputs from Sales, Technology, and Quality teams.
• Support IMDS submissions, customer disclosures, and regulatory compliance documentation.

Change Management Communication (CMC)

• Administer customer change notification processes.
• Maintain customer/product master data and change records.
• Coordinate stakeholder inputs and ensure timely closure of CMC cases.

Customer Quality Operational Support

• Prepare documentation and data for customer meetings, RFQs, tenders, and contracts.
• Support customer inquiries related to chemical and regulatory disclosures.
• Ensure consistent and compliant customer responses.

Audit and Compliance Support

• Prepare audit packages and supporting evidence.
• Maintain audit repositories and coordinate stakeholder inputs.
• Ensure documentation meets internal and external audit requirements.

Supplier Performance Rating Management

• Collect and maintain OEM and non-OEM supplier performance ratings.
• Track follow-up actions for lower-rated suppliers.
• Maintain scorecards and reporting for internal stakeholders.

Technical Competencies

• Knowledge of Customer Specific Requirements (CSR).
• Understanding of Change Management Communication (CMC).
• Familiarity with PPAP, PQA, APQP, FMEA, and 8D methodologies.
• Knowledge of IMDS, chemical disclosures, and compliance documentation.
• Experience with quality systems, workflow tools, and data management platforms.

Behavioral Competencies

• Strong attention to detail and data accuracy.
• Process discipline and documentation management.
• Organizational and follow-up skills.
• Stakeholder coordination and collaboration.
• Effective communication and administrative capability.
• Ability to convert complex information into structured records and reports.

Experience required:

• Bachelor's degree or equivalent experience.
• Minimum 3 years working with OEM customers.
• Minimum 3 years' experience with IATF 16949 and customer-specific standards such as VDA, QS9000, Ford Q1, and VW Formel-Q.
• Minimum 3 years in process management.
• Minimum 3 years using quality core tools including APQP, PPAP, FMEA, and 8D.
• Experience in quality coordination, process support, or administrative roles.
• Experience working with digital systems, quality platforms, and workflow tools.