Customer Program Lead

Syntasa, a leader in leveraging big data and cloud computing to understand digital behavior, is seeking a strategic, confident, and highly organized Customer Program Lead to lead and deliver client-facing programs and projects. This individual contributor role requires a strong background in program and project management, excellent stakeholder communication and facilitation skills, and the ability to independently manage complex, cross-functional initiatives with both internal and external partners. You'll work closely with clients, account teams, and technical experts to ensure project success - from kickoff to completion - while representing Syntasa with professionalism and clarity in every interaction. We offer a fun, collaborative, and forward-thinking environment where individuals take pride in working on cutting-edge AI/ML and big data solutions.

Key Responsibilities:

● Lead client-facing programs end-to-end - from kickoff through delivery - ensuring

outcomes, timelines, and stakeholder expectations are consistently met.

● Act as the primary program manager in client meetings, steering discussions toward

clarity, alignment, and next steps.

● Manage stakeholder communications across multiple levels (executive, business, and

technical) with clear, concise, and proactive updates. Confidently represent Syntasa in

client presentations, reviews, and status updates

● Partner cross-functionally with Account Management, Services/Engineering to

coordinate resources, define priorities, and proactively manage risks.

● Develop and maintain detailed project plans, status reports, and documentation and

oversee project governance and program reporting. Maintain high-quality delivery

documentation, reports, and decks that clearly communicate progress and results.

● Contribute to continuous improvement by identifying process gaps, sharing best

practices, and supporting the evolution of the PMO and delivery frameworks.

Required qualifications:

● Proven success in client-facing roles - facilitating meetings, managing expectations, and

leading communications across international stakeholders.

● Excellent facilitation, communication, and storytelling skills - able to make complex

concepts simple, visual, and actionable.

● Demonstrated ownership and accountability for delivery success, with or without direct

reports.

● Strong organizational and analytical skills, with attention to detail and follow-through

under tight deadlines. Collaborative mindset and ability to build trusted relationships

across all levels of an organization.

● Strong understanding and hands-on experience with project management frameworks

(Agile, Hybrid, or Waterfall), including PMI methodologies, and the ability to adapt them

to real-world delivery.

● 7–10 years of relevant project/program management experience, ideally in a consulting,

SaaS, or data/AI technology environment.

● Bachelor's degree required; PMP, Prince2, or Agile certifications preferred.

● Experience working across U.S. or Europe-based clients preferred, especially in the

Public Sector market.

● Comfortable overlapping with U.S. Eastern Time and working remotely.

● Interest in learning technical concepts related to big data, AI/ML, and digital analytics.