Customer Partner | BFSI

Job Summary

Are you ready to take on an exciting challenge as an Account Management Partner with Kyndryl Were looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, youll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives.

Responsibilities

• Engaging with key stakeholders to understand their strategic goals and align Kyndryl s offerings with their business objectives.
• Collaborating with cross-functional teams to develop and implement solutions that enhance client capabilities and drive digital transformation.
• Leading customer engagements, from initial contact through to solution delivery and post-implementation support.
• Maintaining a deep understanding of industry trends, regulatory changes, and the competitive landscape to position Kyndryl as a thought leader and trusted advisor.
• Contributing to the development of strategic account plans, ensuring alignment with client needs and Kyndryl s business goals.

But this position is about more than just maintaining the status quo. As an Account Management Partner, youll be at the forefront of driving proactive account growth. Youll focus on not only selling new offerings but also minimizing erosion in renewals, ensuring that our largest accounts continue to flourish and thrive.

You wont just be a cog in the machine; youll be a strategic mastermind responsible for developing and executing cutting-edge account strategies. Your expertise will lead to the successful growth and retention of Kyndryls most valuable accounts. With your sharp eye for identifying and qualifying new opportunities, youll build relationships with key decision-makers and deliver tailor-made solutions that cater to the unique needs of each customer.

Collaboration is key, and as an Account Management Partner, youll work closely with other sales team members to ensure a seamless account management process. Together, youll execute every aspect flawlessly, from the initial prospecting stage to closing deals and beyond.

Not only will you lead one or more Portfolio or Strategic accounts, but youll also be the driving force behind generating new opportunities and expanding existing work into larger scopes and new capabilities. By building a strong go-to-market pipeline with our partners, youll join forces to pursue and conquer new deals, taking Kyndryl to unprecedented heights.

Youre not just an expert in our industry-youre an expert in the industry. With your deep knowledge of external best practices, you understand how they can impact our customers. By staying ahead of the curve, youll continuously provide innovative solutions that position Kyndryl as a leader in the market.

As an owner of the account P&L, youll take charge of customer satisfaction, ensuring that our clients are not only happy but also successful. Integrity is at the core of everything you do, and youll go above and beyond to ensure account compliance and maintain a stellar reputation.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.