Customer Outreach Executive

Key Responsibilities:

• Conduct outbound calls to potential customers and explain products/services effectively.
  
• Identify prospects, generate interest, and convert inquiries into qualified leads.
  
• Maintain a consistent follow-up process to nurture leads through the sales funnel.
  
• Collaborate with sales and marketing teams to ensure smooth lead handover and pipeline conversion.
  
• Update and maintain CRM records accurately for all interactions and opportunities.
  
• Achieve daily/weekly call targets, lead conversions, and sales goals.
  
• Gather customer feedback, market insights, and competitor information to support business strategy.
  

Key Skills & Attributes:

• Excellent communication and persuasion skills (English, Hindi, or regional languages).
  
• Strong telephone etiquette and relationship-building ability.
  
• Goal-driven with a positive attitude and resilience to handle rejections.
  
• Basic understanding of sales processes and CRM tools.
  
• Ability to work in a fast-paced and target-oriented environment.
  

Qualifications & Experience:

• Education: Graduate in any discipline.
  
• Experience:
  
• 13 years in inside sales / outbound calling / telemarketing / customer outreach.
  
• Experience in real estate, edtech, retail, or service industry preferred.