Customer Operations Manager

Company Overview

GobbleCube is an agentic growth operating system designed to help brands scale profitably across digital marketplaces. Founded in November 2022 by the ex- core team of Blinkit, the platform went live commercially from private beta in September 2024.

Since then, GobbleCube has scaled rapidly, supporting 600+ brands across enterprise and D2C, growing revenue 10X, and onboarding 45 of India's largest CPG enterprises in just the last 9 months, including HUL, Nivea, Tata Consumer Products, ITC, Godrej, Beiersdorf, MTR, L'Oréal, Hershey's, and many more.

As commerce becomes more distributed and hyperlocal, GobbleCube is building agentic solutions to help brands navigate complexity in real time, across visibility, performance marketing, supply chain, and growth strategy. Headquartered in Gurugram, the company supports brands across India, MENA, and LATAM.

About the Job

GobbleCube is seeking a dynamic Customer Success Operations Manager to join our growing team and be the engine behind seamless request fulfilment for our valued customers. As our Customer Success Operations Manager, you'll partner closely with Customer Success Managers to ensure flawless execution of customer requests. This is a fast-paced, operationally focused role where you'll be the go-to person for gathering customer requirements and driving them to resolution. You'll leverage cutting-edge AI tools to streamline workflows and ensure we consistently meet our SLAs. The ideal candidate is customer-obsessed, thrives in fast-paced environments, and excels at problem-solving using a data-first approach

Key Responsibilities

• Partner with assigned Customer Success Managers to handle all customer request fulfilment

• Serve as the primary point of contact for gathering detailed customer requests and translating them into precise, actionable project requirements for internal teams.

• Coordinate closely with Data Analytics, Tech, and CX teams to deliver custom requests within agreed SLAs, ensuring alignment and accountability across teams.

• Design and implement AI-powered automation workflows to analyse trends, flag recurring requests, and collaborate with internal teams for systemic resolution.

• Create and maintain knowledge base articles, SOPs, and support documentation to streamline operations and improve self-service adoption.

• Represent the voice of the customer internally to help prioritise product enhancements and service improvements.

Required Skills

• 1-3 years of experience in operations, project coordination, or technical support roles

• Bachelor's degree in Business, Operations, or related field (or equivalent experience)

• Exceptional written and verbal communication skills; ability to convey complex information clearly and confidently.

• Experience with AI tools (ChatGPT, Claude, automation platforms), project tracking tools and CRM systems

• Proven track record in handling customer interactionswith professionalism, empathy, and urgency.

• Strong analytical thinking and problem-solving skills, with a knack for using data to drive decisions.

• Ability to manage multiple requests simultaneously while maintaining high quality and attention to detail.

• Self-starter mindset with a willingness to take initiative and drive improvements in support processes.

Nice to Have

• Experience in a B2B SaaS environment

• Technical background or familiarity with data analytics concepts

• Knowledge of SQL or API basics

• Experience with workflow automation tools (Zapier, Make, or similar)

• Track record of improving operational efficiency through automation