Customer Operations Associate

GROWTH ASSOCIATE - CUSTOMER OPERATIONS (US MARKET)

Company: Kutlerri.ai
Location: Bhubaneswar, Odisha (In-Office)
Shift: US Hours
Experience: 1-2 Years
Compensation: Competitive Base + Performance Incentives

ABOUT KUTLERRI.AI

Kutlerri.ai builds AI agents for the US restaurant industry, a $100B+ market ripe for disruption. We help restaurants increase profits and reduce costs through AI-native software and services that replace legacy tools and manual processes. Our clients don't just buy software from us. They hand us the keys to an entire revenue channel and we run it for them: strategy, outreach, pipeline, revenue, all powered by AI and all managed by our team.

YOU ALREADY KNOW IF THIS IS YOU

You've sold insurance policies to people who didn't want insurance. You've pitched credit cards to people who already had three. You've moved edtech courses over the phone to parents who'd never heard of you five minutes ago. You've dialled 200 numbers a day. You've heard "not interested" more times than your own name. You got hung up on before you finished saying "hello" and you still hit target.

Now imagine using that same skill, not to sell someone else's quota, but to own a portfolio of US clients and directly grow their revenue. That's this role.

THE ROLE

This is a growth role with sales DNA, sitting inside our Customer Operations team.

You'll own a portfolio of US-based clients. Your job is to deeply understand each client's business, run B2B outbound campaigns on their behalf, build pipeline, close deals, and deliver measurable revenue growth month after month. You're not supporting customers. You're operating their growth engine.

Think of it as account ownership plus outbound sales execution plus client relationship management, all in one seat.

WHAT YOU'LL DO

• Own and manage a portfolio of US-based clients as their dedicated growth partner
• Run high-volume B2B outbound outreach (calls, emails) targeting businesses and corporate buyers on behalf of your clients
• Build and maintain pipeline for each account, from prospecting to qualification to close
• Drive measurable, recurring revenue growth across your client portfolio
• Build strong working relationships with your clients: understand their business, communicate progress, and proactively identify opportunities to expand their revenue
• Collaborate with internal teams on outreach strategy, playbook improvements, and client health
• Hit weekly and monthly revenue and activity targets

WHAT YOU BRING

• 1-2 years in a phone-heavy sales role: insurance, credit cards, edtech, telecom, banking, or similar high-volume outbound environments
• A voice that commands attention and a pace that reads the room, even on a 45-second call
• Fluent, confident English communication, spoken and written
• Ownership mentality: you treat your client accounts like your own business
• Relationship instinct: you don't just close once, you build trust that compounds
• The grit to handle rejection at volume and still show up dialling the next day

WHAT YOU DON'T NEED

• An MBA
• Prior B2B or SaaS experience
• A fancy pedigree

We'll teach you the B2B playbook, the SaaS metrics, and the industry context. You bring the thing we can't teach: the nerve, the instinct, and the voice.

WHY THIS ROLE IS DIFFERENT

Most SDR roles are a stepping stone. You generate leads, someone else closes, someone else manages the client. You never see the full picture.

Here, you see the whole loop. You own the client relationship. You run the outbound. You close the deals. You watch the revenue number move because of your work. It's end-to-end ownership from day one, in a US-facing SaaS company, working directly with American businesses.

Real upside. Compensation that rewards revenue impact, not just activity.

Full-stack experience. Client management plus sales execution plus pipeline ops, skills that compound fast.

US market exposure. Direct interaction with American businesses and decision-makers from day one.

Lean, sharp team. Your work is visible. Your impact is immediate.

HOW TO APPLY

If you've survived a B2C phone sales floor, you already have the hardest skill in this business. Send us your resume, but more importantly, tell us your best cold-call story.