Customer Onboarding Associate
Shopflo · Bengaluru · onsite · Posted 65d ago
Undisclosed0–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Why Shopflo
Shopflo started with a simple belief - checkout is the most under-innovated part of ecommerce. We built India s checkout-as-a-service platform for D2C brands, helping over 1,000 merchants improve conversion rates, reduce fraud COD orders, and deliver a seamless buying experience. Brands like Dot Key, Nestasia, and The Sleep Company trust us to run their checkout.
In 2026, we were acquired by Pine Labs - one of India s most established fintech infrastructure companies. That means we now have the distribution, merchant relationships, and resources of a large fintech, while continuing to operate with the pace and ownership culture of a product team.
Startup DNA. Enterprise backing. Real product. Real traction.
The Role
We are looking for an Onboarding Associate to deliver a seamless onboarding experience for every new Shopflo merchant.
You will guide merchants from kickoff to go-live, helping them set up the platform, resolve issues quickly, and build confidence in using Shopflo. This is a customer-facing role that combines communication, problem-solving, and operational excellence.
What You Will Do
- Own the onboarding journey from kickoff to go-live, ensuring merchants have a smooth and successful experience
- Conduct onboarding calls, guide merchants through platform setup, and resolve queries over WhatsApp, Slack, and Google Meet
- Coordinate with internal teams to troubleshoot issues, unblock merchants, and ensure timely launches
- Track onboarding progress, maintain accurate CRM records, and follow up proactively after go-live to drive merchant success
What We Are Looking For
- 0 to 3 years of experience in customer onboarding, customer success, implementation, or another client-facing role. Freshers with excellent communication skills are welcome to apply
- Strong communication, organization, and problem-solving skills with a customer-first mindset
- Comfortable working across tools like CRM platforms, Slack, WhatsApp, and Google Meet
- Ability to manage multiple onboarding journeys simultaneously in a fast-paced environment
Bonus Points
- Experience with Shopify, ecommerce operations, or SaaS onboarding
- Familiarity with payment gateways, analytics, or ecommerce tools
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
crmTroubleshootingOperational ExcellencePayment GatewaysAnalyticsE-commerceSAASmanagementInfrastructure
About Shopflo
Shopflo
New Delhi
IN
About
Shopflo is a technology company focused on building checkout and payment solutions for e-commerce businesses. Its platform simplifies the online shopping experience by offering seamless, secure, and customizable checkout flows. By leveraging modern fintech innovations, Shopflo helps merchants improve conversion rates and deliver a smoother customer journey.
Industries
E-CommerceE-Commerce PlatformsFraud DetectionPaymentsRetailSaaS
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