Customer Manager

Job Summary

As a Customer Manager - Consumer Electronics and Mobility Transportation to be located at Navi Mumbai/Bangalore and Pune, you will be responsible for driving profitable growth across strategic accounts and key market segments. You will work closely with OEMs, Tier suppliers, Electronic Manufacturing Services (EMS) providers and distribution partners to expand Dows silicone solutions portfolio within Automotive, Electronics, Consumer Applications, Release Coatings, Elastomers, Railways, and other high-growth industries.

This role offers an exciting opportunity to influence market development, build strong customer partnerships, and contribute to Dows growth strategy in India.

Responsibilities

• Manage and grow a portfolio of strategic customer accounts while identifying new business opportunities.
• Develop strong relationships with OEMs, Tier customers, EMS partners, distributors, and key decision-makers.
• Create and execute territory and account growth plans aligned with business objectives.
• Identify and convert opportunities within target segments including Automotive, Electronics, Consumer Solutions, Elastomers, Railways, and Emerging Technologies.
• Lead opportunity pipeline management, pricing initiatives, contract negotiations, and commercial discussions.
• Collaborate closely with Technical Service Development (TSD), Marketing, Product Management, Supply Chain, and Manufacturing teams to deliver customer-focused solutions.
• Conduct regular customer visits, business reviews, and market assessments to identify growth opportunities and competitive insights.
• Drive customer engagement around innovation, sustainability, localization, and new product adoption.

Qualifications

• Master s degree in business administration, Chemical Engineering, Materials Science, Polymer Technology, Electrical/Electronic Engineering, or a related discipline.
• Minimum 10 years of experience in Sales, Account Management, Business Development, Technical Sales, Application Development, or Customer-Facing Commercial Roles.
• Proven track record of managing strategic customer relationships and delivering sustainable business growth.
• Strong understanding of commercial sales processes, account planning, opportunity management, and value-based selling.
• Excellent written and verbal communication skills in English.
• Willingness to travel extensively across India to support customers and business growth initiatives.

Preferred Experience

Experience in one or more of the following industries product technology is highly desirable:

• Silicone and Specialty Chemicals
• Thermal Interface Materials
• Release coatings
• Silicone or other Elastomers
• Electronics Materials
• EV and Mobility Solutions
• Consumer Solutions

Your Skills

• Customer-focused mindset with strong problem-solving abilities
• Excellent communication and relationship-building capabilities
• Strong commercial acumen with a growth-oriented approach
• Technical aptitude and ability to learn new technologies, applications, and market trends
• Proactive approach to identifying and developing business opportunities
• Strong organizational skills with the ability to manage multiple priorities effectively
• Ability to influence stakeholders and develop long-term customer partnerships
• High emotional intelligence and strong interpersonal skills when collaborating with customers and cross-functional teams

Additional Notes

• Travel within India is required based on business needs.
• Relocation assistance and visa sponsorship are not available for this position.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.