Customer Manager

Responsibilities

• At Ikea it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment.
• We're a diverse team that work together to ensure a positive and joyful experience for all Ikea visitors and customers: we set up services, gather feedback and make things right!
• Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions.
• We're a bunch of people who are truly passionate about people!

Requirements

• 3 years experience in leadership and people development
• Experience of being a valuable contributor to customer satisfaction
• Experience in problem-solving and conflict-management, developing organizations.
• Understanding of Ikea business and a background gained from working in a customerfocused, fast-paced and multichannel retail environment.
• Firm knowledge of cost and budget management.
• Good understanding of talent management, i.e. recruitment and development.
• Good knowledge of Change management tools and processes
• Good level of knowledge of legal requirements and third-party contracts
• Understanding of safety & security requirements, speaking partner for officials and authorities
• Knowledge about food business
• Good analytical and communication skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.