Customer Journey Labs Software Engineer - BA4

We are looking for an experienced Software Engineer who can design, develop and deliver secure, scalable and resilient applications, with primary accountability for PING ID solutions. This role combines hand-on engineering, technical oversight, project delivery ownership across entire PING ID.

You will be responsible to design, develop and improve software, utilising various engineering methodologies build high-performing app meeting business requirement and delivering high-quality customer experiences adhering to organisation standards and control using modern architecture, automation, security and operational best practice

• Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance.
• Hands-on in software engineering activities, including Coding, solution design, code reviews, architecture governance, troubleshooting and technical delivery.
• Stay informed of industry technology trends and innovations and actively contribute to the organization s technology communities to foster a culture of technical excellence and growth.
• Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions.
• Implementation of effective unit testing practices to ensure proper code design, readability, and reliability.
• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in PROOFID skillset, Java, JavaScript, Junit, API, Docker and Google Cloud platform.
• Build modern CI/CD pipelines, automated testing, security controls and release automation.
• Collaborate closely with Product Owner, Solution Architect, Security, Platform and QA teams to deliver integrated digital solutions.
• Ensure compliance with enterprise security, risk, governance and regulatory requirements.
• Support cross-platform initiatives through working knowledge of iOS development principles and mobile ecosystem standards.
• Foster a culture of collaboration, accountability, continuous improvement, and engineering excellence.

Support recruitment, onboarding, and team growth initiatives.

• Strong advocate of clean, testable, and maintainable code.

• Comfortable providing technical guidance, code reviews, and architectural direction.
• Strong communication, stakeholder management, and influencing skills.

Experience driving a culture of engineering excellence and continuous improvement.

• Excellent verbal and written communication skills.
• Strong stakeholder management and influencing capabilities.
• Strong analytical and critical thinking skills.
• Collaborative and inclusive leadership style.
• Customer-focused mindset with strong attention to quality.

Must Haves:

• Ability to design, build, test, and operate production services using technologies such as ProofID Skillset, Java, JavaScript, Google Cloud, Docker, and Kubernetes, together with the desire to broaden your expertise.
• Ability to use AI engineering tools to accelerate research, code understanding, prototyping, implementation, and documentation while applying sound engineering judgment
• Experience building production services, distributed systems, or shared platform capabilities
• Experience designing and implementing APIs, RESTful services, integration contracts, and data or domain models
• Experience turning requirements and ambiguous problems into designs, prototypes, and production-ready solutions
• Experience with authentication, authorization, and identity management
• Ability to communicate technical decisions clearly, collaborate across teams and time zones, and support other engineers through feedback and knowledge sharing
• Experience with OAuth 2. 0, OpenID Connect, token exchange, policy systems, delegated administration, or identity data modelling

Good to have:

Experience with AI agent identity and non-human identity

Familiarity with MCP, agent skills, and other agent integration concepts

Experience working across multiple codebases, teams, or product areas to ship cohesive outcomes

Purpose of the role

To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues.

Accountabilities

• Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance.
• Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives.
• Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing.
• Stay informed of industry technology trends and innovations and actively contribute to the organization s technology communities to foster a culture of technical excellence and growth.
• Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions.
• Implementation of effective unit testing practices to ensure proper code design, readability, and reliability.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.