Customer / Installation / Equipment Eng - Applied Materials

Job Description

Key Responsibilities

• Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment
• Use digital analytics for troubleshooting 
• Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers [Customer Engineers]
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
• Coordinate and communicate directly with customers
• Participate in projects/assignments in meeting organization goals
• Fulfill additional duties, as assigned

Minimum Qualifications: 

• Completion of an Associate degree, military technical training, field service experience, or trade certification
• 2 - 7 years of work experience in customer/field service support, or a related technical field
• Ability to read and interpret electrical and mechanical schematics
• Experience diagnosing and resolving basic technical challenges
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
• Familiarity with hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint 
• Possession of a valid drivers license and the ability to obtain a passport, if travel is required.
• Able to meet all on-site requirements, including safety, environmental guidelines, and customer/Applied protocols

Preferred Qualifications: 

• 2-7 years of work experience in customer/field service support, or a related technical field
• Associate degree in electronics or engineering technologies
• Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics
• Familiarity with hand tools and their appropriate usage, including digital multimeters

75% of travel (Within APAC region) is expected in this job.