Customer Implementation Engineer (Watershed)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Implementation Engineer (Watershed) based in the United States.

As a Customer Implementation Engineer, you will play a key role in helping organizations unlock the full value of a powerful learning analytics platform through seamless technical implementations and data-driven solutions. This customer-facing position combines software engineering, data integration, consulting, and technical support to deliver exceptional client experiences. You'll collaborate closely with customers to connect systems, build data pipelines, automate workflows, and create meaningful reporting solutions that drive business decisions. Working in a fully remote environment, you'll partner with both technical and non-technical stakeholders while contributing to continuous product improvements. This is an excellent opportunity for a technically skilled professional who enjoys solving complex challenges, building strong client relationships, and making a measurable impact through technology.

Accountabilities: Lead customer implementation projects by configuring the platform to align with each organization's technical and business requirements.

Design, build, and maintain data pipelines, API integrations, and automated workflows to support reliable data exchange.

Analyze complex datasets and develop dashboards, reports, and visualizations that provide actionable business insights.

Advise customers on implementation best practices, learning data strategies, and platform optimization.

Provide technical troubleshooting and collaborate with internal engineering teams to resolve issues and improve product capabilities.

Develop automation processes and CI/CD workflows to increase operational efficiency and streamline deployments.

Deliver client training sessions and serve as a trusted technical advisor throughout the customer lifecycle.

Build strong relationships with customers and identify opportunities to expand platform adoption and long-term success.

Requirements

3+ years of hands-on software development experience, including Python, REST APIs, data integration, and automation.

3+ years of experience implementing SaaS platforms or delivering customer-facing technical consulting services.

Proven expertise in building and maintaining data pipelines, system integrations, and API-based solutions.

Strong proficiency with SQL, MySQL, Python, and Java.

Experience with CI/CD tools such as Jenkins and automation best practices.

Ability to translate customer requirements into scalable technical solutions.

Excellent analytical, troubleshooting, communication, and documentation skills.

Strong organizational skills with the ability to manage multiple priorities independently in a fast-paced remote environment.

Experience with learning technologies, xAPI, SCORM, or JSON is considered a plus.

Benefits

Fully remote position based in the United States.

Opportunity to work with a globally recognized learning analytics platform.

Exposure to diverse customer implementations across multiple industries.

Collaborative international team environment with opportunities for professional growth.

Meaningful work focused on helping organizations improve learning and workforce performance.

Equal opportunity workplace committed to diversity and inclusion.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1