Customer Happiness Manager

Job description

Role & responsibilities

Work location : Chennai

Work Module : 5 Days working from office

Must Have Skill:

• Need IT Operation background from IT industry.
• Effective interpersonal and speaking skills
• Good communication skills both written verbal
• Good technical skills and should be aware of current technology
• Resilience to work under tight deadlines and under pressure
• High level of discretion, confidentiality, and ethics
• Strong written and verbal communication/presentation skills and can convey messages expressively and clearly to operation team
• Follow & commit with Yottas Policy statements (eg. QMS/EMS/OHS/ISMS/PIMS/ITSM etc)
• Undertake applicable training as communicated from time to time.
• Participation in Risk assessment process, contribute in achieving departmental & management system objectives & Assist in maintaining PIMS controls throughout personal data lifecycle.

Qualification and Experience:

technical diploma in MEP or information technology, or graduate in any discipline

• 4+ years of experience. 4-15 years of customer success experience or equivalent industry experience, preferably in a data center.

Report generation:

• Qualification: any graduation