Customer Happiness Executive

Job Overview:

Were looking for a Customer Happiness Executive to join our team and be the friendly voice that helps our customers pick the perfect gift and plan unforgettable surprises. This role isnt about cold calling or hard selling — it’s about talking to people like a friend, understanding what they’re looking for, and helping them make special moments even more special.

Key Responsibilities:

• Assist customers via phone, WhatsApp, email, and chat in choosing the right gift or planning a surprise.
• Understand their needs and recommend the best products or experiences from our catalogue.
• Ensure timely coordination and updates with customers throughout the gifting process.
• Maintain a warm, friendly, and professional tone in all communications.
• Collaborate with the operations and product team to ensure smooth execution of orders and events.
  

What We’re Looking For:

• Excellent written and spoken English.
• Friendly, empathetic, and great at conversations.
• Passion for helping people and making their moments memorable.
• Attention to detail and ability to multi-task.
• Prior experience in customer service is a bonus, but not mandatory.
  

Perks of the Role:

• No cold calling or high-pressure sales.
• A fun and relaxed work environment where conversations matter more than scripts.
• Be part of a brand that celebrates love, joy, and creativity every day.