Customer Growth Manager

We're Hiring | Customer Growth Manager | Mumbai

Join Achilles and be part of a dynamic team driving customer growth, supplier engagement, and revenue success across the APAC region.

Location: Mumbai, India

Experience: 3–5+ Years in Sales Team Management

Qualification: Graduate

Key Responsibilities:

• Lead, coach, and develop a team of Account Executives and Inside Sales Executives

• Drive monthly, quarterly, and annual revenue targets

• Monitor team performance, KPIs, and sales objectives

• Manage customer relationships and resolve escalations

• Conduct performance reviews, coaching sessions, and team development initiatives

• Collaborate with Customer Success, Data Validation, Customer Service, and IT teams

• Ensure CRM hygiene, process compliance, and operational excellence

• Support supplier growth, retention, and renewal activities

What We're Looking For:

• Proven experience managing Inside Sales or Account Management teams

• Strong leadership, coaching, and performance management skills

• Experience in achieving revenue targets through team performance

• Excellent communication, stakeholder management, and customer relationship skills

• Experience with CRM systems (MS Dynamics preferred)

• Strong analytical and commercial acumen

Preferred Experience:

• B2B Sales Environment

• Subscription-based Business Models

• Customer Success or Account Management Background

• Supplier/Procurement Industry Experience

Please apply if you'd like to work for a global company that is helping make the working world more sustainable, safer, cleaner and fairer, with great colleagues and a good pay and benefits package. We welcome applications from armed forces veterans, reservists and their families. We are committed to equity, diversity and inclusion in our practices and workforce.

For more than 30 years, Achilles has protected organisations business interests and reputations by providing unrivalled levels of supply chain transparency, carbon reduction and management. We are the ESG and carbon management partner of choice for the world's leading global brands.

Achilles specialises in supporting customers that require truly robust environmental, social and governance reporting to fully comply with ESG regulation, meet investor requirements, and achieve their own ambitious sustainability goals. We work with market-leading financial, industrial, commercial, and governmental organisations requiring the serious, detailed analysis and expert insight necessary to deliver exceptional reporting confidence.

Operating from 22 locations worldwide, Achilles is at the forefront of the battle against climate change, a champion for social justice and human rights, and an expert in health, safety, and risk management.

The Achilles Way – how we do things

Be Curious – Ask questions, understand why, challenge and grow

Commit – Show passion, create value, deliver simple solutions, be a leader

Collaborate – Think inclusive, show respect, be helpful, give thanks