Customer Grievance Officer

Job Summary:

We are looking for a Customer Grievance Officer to handle customer & Employees complaints and ensure timely and effective resolution while maintaining a high level of customer satisfaction.

Key Responsibilities:

• Receive, register, and resolve customer complaints through calls, emails, and other channels.
• Understand customer concerns and provide appropriate solutions within the defined TAT.
• Coordinate with internal departments to resolve customer grievances.
• Follow up on pending complaints and ensure timely closure.
• Maintain proper records and documentation of all complaints and resolutions.
• Escalate unresolved or critical complaints to the concerned senior team.
• Prepare regular MIS/reports on complaints, TAT, and resolution status.
• Ensure compliance with company policies and applicable regulatory guidelines.
• Identify recurring customer issues and suggest process improvements.
• Maintain professional communication and a customer-friendly approach.

Key Skills:

• Good communication and interpersonal skills.
• Strong problem-solving and negotiation skills.
• Customer-handling and complaint-resolution skills.
• Good follow-up and coordination abilities.
• Basic knowledge of MS Excel and MIS reporting.
• Ability to work under pressure and meet TAT.
• Experience in NBFC, Banking, Financial Services, or Loan Industry is preferred.

Experience: 3-7 years
Qualification: Any Graduate
Location: Nanakramguda hyderabad
Employment Type: Full-time