Customer Grievance Officer

Role & responsibilities

We're Hiring | Customer Grievance Officer | Sonarpur, Bardhaman
Are you passionate about delivering exceptional customer service and resolving customer concerns effectively? Join our team as a Customer Grievance Officer and play a key role in enhancing customer experience and financial awareness.
Location: Sonarpur, Bardhaman
Qualification: Graduate
Experience: 3-5 Years
Key Responsibilities:
Ensure availability and accessibility as per the defined district plan.
Handle customer queries and complaints through the prescribed grievance resolution process.
Achieve customer engagement and NPS targets.
Drive financial literacy and customer awareness initiatives on banking products and services.
Ensure 80% of customer concerns are responded to and resolved within the defined TAT.
Educate customers on the benefits linked to their bank accounts and recommend suitable products and services.
Partner with the sales field team to conduct financial literacy and awareness camps.
Build strong customer relationships and enhance overall banking experience.
What We're Looking For:
3-5 years of relevant experience in customer service, grievance management, banking operations, or customer relationship management.
Strong communication and problem-solving skills.
Customer-centric approach with the ability to manage stakeholder relationships effectively.
Good understanding of banking products and services.
If you're looking for an opportunity to make a meaningful impact on customer experience, we'd love to hear from you.