Customer Grievance Officer

Roles and Responsibilities :

• Handle customer complaints and grievances in a timely and professional manner.
• Resolve customer queries through effective communication and problem-solving skills.
• Provide excellent customer service by addressing concerns, resolving issues, and ensuring high levels of customer satisfaction.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 2-10 years of experience in BPO or call center environment.
• Excellent customer handling and query resolution skills.
• Ability to work on rotational shifts including evenings (6PM - 3AM) from Monday to Saturday.