Customer Feedback Trainee

Company Description

TraviYo is a one-stop solution for travel professionals, providing integrated technology, marketing, and mentorship to help travel businesses successfully transition from offline to online. The company focuses on empowering travel agencies and companies to streamline operations, improve customer engagement, and grow their digital presence. By combining innovative tools with expert guidance, TraviYo supports clients in modernizing their services and staying competitive in a dynamic travel market. Team members at TraviYo work in a collaborative environment that values learning, growth, and customer-centric innovation.

Role Description

The Customer Feedback Trainee role is a full-time, on-site position based in Noida. The trainee will collect, document, and analyze customer feedback across various channels to help improve products, services, and customer experience. Daily responsibilities include interacting with customers to understand their concerns, capturing satisfaction levels, and sharing insights with relevant teams. The role involves coordinating with customer support and operations to track issue resolution, raising and reporting tickets, maintaining ticketing software, preparing feedback reports, and suggesting improvements based on observed patterns. The trainee will also assist in creating simple surveys, maintaining feedback databases, and contributing to initiatives that enhance overall customer satisfaction.

Qualifications

• Candidates should possess strong Interpersonal Skills and a customer-focused mindset.
• Candidates should possess Customer Support and Customer Satisfaction skills to handle queries and monitor experience quality.
• Candidates should possess Analytical Skills to interpret feedback data and identify trends.
• Candidates should possess clear and professional Communication skills, both verbal and written.
• Basic proficiency with MS Office or similar tools for documentation and reporting.
• Ability to learn quickly, follow structured processes, and collaborate with cross-functional teams.
• Interest in the travel industry and customer experience roles; prior internship or exposure in customer-facing roles is an advantage.
• Minimum educational qualification: bachelor's degree or equivalent, preferably in business, tourism, communications, or related fields.