Customer Experience Technology Consultant
IG Group · Bengaluru · onsite · Posted 8d ago
Undisclosed2–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
What youll do
What youll need for this role
Desirable
How we work
Number of openings
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Customer Experience Technology Consultant
As a Customer Experience Technology Consultant, you'll help deliver world-class and industry-leading trading support to our global client base. We're looking for people who have a passion for excellent client experience and financial markets, and who have an interest in learning more about this exciting field!
We are looking for a Customer Experience Technology Consultant to join our Bangalore CX team. This is a hands-on role where you will handle real client queries from day one, developing expertise across our proprietary platforms and industry-standard tools while growing into a broader range of roles across our global organisation.
What youll do
- Provide trade, account-servicing and technical support on OTC derivatives to global retail, premium, professional, corporate and institutional clients across phone, email and web chat.
- Deliver front-end technical support across IG proprietary platforms and apps, ProRealTime (PRT), L2 Dealer, MT4/MT5, and charting packages such as TradingView.
- Support the integration and troubleshooting of REST and Streaming APIs and automated/algorithmic trading systems, including assisting clients with API credentials, VPS provisioning and Expert Advisor (EA) setup.
- Manage VPS-related queries, including Beeks VPS connectivity and billing.
- Investigate and resolve client IT issues across multiple trading platforms and operating systems, including ad hoc requests from all client tiers.
- Investigate and resolve trade-related disputes across PRT, MT4/MT5 and API, applying trading expertise on PL, margin calculations, order types, charges and trade investigations.
- Act as the first line of incident handling for all CX colleagues; raise, track and follow up on active IT incidents affecting day-to-day operations, and communicate status and business impact to local and global stakeholders.
- Act as a liaison between CX, Incident Management and Engineering teams on a case-by-case basis.
- Maintain and contribute to internal knowledge bases, FAQs and troubleshooting guides, and feed recurring issues back to Product and Engineering.
- Log all interactions accurately in the ticketing/CRM system, meet defined SLA targets, and ensure all query handling adheres to relevant regulatory and compliance obligations.
What youll need for this role
- A degree-level education, with an IT-related qualification preferred
- High level of computer literacy
- Excellent interpersonal and communication skills
- Self-starting, enthusiastic team player with the ability to handle pressure
- A logical and analytical approach to problem solving with a strong aptitude for numbers
- Strong organisational and time management skills
- Fluency in English and Mandarin, written and spoken
Desirable
- Previous experience with financial products, derivatives, or trading platforms
- Experience working in fast-paced environments
How we work
We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:
- Lead and Inspire: Drives trust, alignment, and enthusiasm
- Think Big: Focus on the problems that most impact commercial outcomes
- Champion the client: Understand and prioritise clients needs
- Deliver at pace: Push for fast, sustainable growth;
- Raise the bar: Take ownership, be accountable and share feedback
Number of openings
0
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ExperiencedealerIncident ManagementcrmFuturesapisLaseralgorithmic tradingFinancial ProductsFutures OptionsIncident HandlingFintechMandarinOperating SystemsCommunication SkillscomplianceFinancial Markets
About IG Group
IG Group
FinTech
350
employees
1974
52 years old
London
United Kingdom (UK)
₹25.6L PA avg
Avg at IG Group
About
IG Group specializes in financial derivatives, offering services such as CFDs and spread betting to both retail and professional clients in the financial sector.
Industries
FinTech
Employee ratings
10 reviews
2.8/ 5
Culture
2.3
Career growth
1.7
Work-life
2.8
Employees rate it well for
Compensation & Benefits35Work-Life Balance33
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