Customer Experience Specialist

• Job Title : Customer Experience Specialist
• Location : Gandhinagar
• Campaign: Operations
• Reports To: Sales Coach

Summary: Customer Experience Specialist Agents solicit orders for products or services over the internet by performing the following duties.

Essential Responsibilities:  Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.  Respond to multiple inbound chats; gather and verify required information as appropriate.  Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.  Quote prices and encourages customers to buy.  Secures and places orders with others for filling and arranges delivery date.  Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.  Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities - Sales Tracker.  Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.  Be flexible in an environment by championing and embracing change.

We expect you to:  Be Flexible in working hours which is a must.  Comfort with and knowledge of how to use Microsoft Office, email etc.  Excellent oral and written communication skills;  An unerring attention to detail; The ability to multi-task answering numerous chats and navigating smoothly between chat and email  Ability to find a solution for every customer.  The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious;  Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order. Qualification

Required: Minimum 12th Standard Any Stream / Any Stream Graduate / Post Graduate with 18 year's age along with Excellent Oral & Written Communication skills in English can apply.