Customer Experience Specialist

Triple:

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:

• Selectively recruiting the top 1% of industry professionals
• Delivering in-depth training to ensure peak performance
• Offering superior account management for seamless operations

Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.

Job Summary:

We're looking for a Customer Experience Specialist who is empathetic, solution-oriented, and genuinely enjoys helping people.

In this role, you'll be the first point of contact for customers, helping them with questions, resolving concerns, and ensuring they have a smooth and positive experience. You'll communicate across phone, email, and chat, while working closely with internal teams to find the right solutions.

The ideal candidate is a strong communicator who can stay calm under pressure, think through problems, and take ownership of customer concerns from start to finish.

Responsibilities:

• Prior experience in Customer Support, Customer Service, Customer Success, Client Servicing, or a Contact Center environment is preferred.
• Excellent verbal and written English communication skills.
• Strong empathy, active listening, and interpersonal skills.
• Excellent problem-solving and analytical abilities.
• Ability to handle multiple conversations, tasks, and priorities in a fast-paced environment.
• Comfortable working with CRM systems, ticketing platforms, and customer support tools.
• Strong attention to detail when documenting customer interactions and information.
• Ability to remain professional and composed while handling challenging customer situations.
• Self-motivated and capable of working independently in a remote environment.
• Willingness to learn new products, systems, and processes quickly.
• Bachelor's degree or higher is preferred, but relevant experience and communication skills will also be considered.

What You'll Bring:

Customer-first mindset: You genuinely care about solving problems rather than simply closing tickets.

Ownership: You follow an issue through and make sure the customer isn't left wondering what happens next.

Communication: You can explain information clearly and professionally to different types of customers.

Problem-solving: You don't just identify a problem—you actively look for the best possible solution.

Adaptability: You're comfortable learning new tools, processes, products, and workflows.

Qualifications:

• Customer Support, Customer Satisfaction, and Customer Experience skills
• Excellent problem-solving and analytical skills
• Ability to multitask and prioritize workload in a fast-paced environment
• Experience with CRM systems and contact center technologies
• Excellent verbal and written communication skills
• Ability to work independently and remotely
• A bachelor's degree or higher in a related field is preferred
• Experience in a customer service or contact center environment is preferred

Schedule (US Shifts Only)

Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational Shifts

Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts

Logistical Requirements

Quiet and brightly illuminated work environment

Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor

720P Webcam and Headset

A reliable ISP with a minimum speed of 100 Mbps

Smartphone

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