Customer Experience Specialist
TP · Mumbai · onsite · Posted 57d ago
Undisclosed2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Develop and implement customer experience strategies to enhance overall customer satisfaction.
- Conduct research and analyze data to identify trends and areas for improvement.
- Collaborate with cross-functional teams to resolve customer complaints and concerns.
- Create and maintain documentation of customer interactions and feedback.
- Train and guide team members on customer service best practices.
- Monitor and report on key performance indicators related to customer experience.
Job Requirements
- Minimum 2 years of experience in customer experience management or a related field.
- Strong knowledge of customer experience principles and practices.
- Excellent communication, problem-solving, and analytical skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong attention to detail and ability to multitask.
- Proficient in using CRM software and other customer experience tools.
Sourced from naukri
Skills
hrsdCustomer Experience ManagementWorkforceExcellenceemployee satisfactionworkplaceaccommodationBgvAssistancejob descriptionprovidingTalent AcquisitionInternationalclient relationshipRecruitment