Customer Experience Specialist
Datacomp · Kochi · onsite · Posted 66d ago
Undisclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with cross-functional teams to identify and resolve customer issues.
- Conduct research and analyze customer feedback to inform product development.
- Create and maintain documentation of customer interactions and resolutions.
- Train and support internal teams on best practices for customer service.
- Monitor and report on key performance indicators related to customer experience.
Job Requirements
- Minimum 2 years of experience in a customer-facing role, preferably in the insurance or mutual fund industry.
- Strong understanding of customer experience principles and practices.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and reporting skills, with experience in data analysis and interpretation.
- Bachelor's degree in any discipline; relevant certifications are a plus.
Sourced from naukri
Skills
Customer Experiencecustomer satisfactionData AnalyticalDocumentation