Customer Experience Specialist Remote PAN India

Role & responsibilities

• Call Type: Inbound & Outbound Voice Process (Domestic calls)
• Languages Required: English + Hindi (or regional languages like Kannada, Telugu, Tamil)
• Call Purpose: Assisting customers with real estate listings, plan upgrades, and service inquiries
• Shift Type: Rotational shifts (Day availability)
• Daily Expectation: Handling customer calls while logging real-time updates into the CRM system

Preferred candidate profile

Language & Communication Requirements

• Fluency: Strong verbal communication skills in English combined with Hindi or regional languages (Kannada, Telugu, Tamil, etc.).
  
• Active Listening: Ability to listen patiently, understand user queries clearly, and respond with empathy without interrupting.
  
• Clarity & Articulation: Clear pronunciation and the ability to explain complex platform features or listing details in simple, easy-to-understand terms.