customer experience Professional
TP · Mohali · onsite · Posted 42d ago
Undisclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced Customer Experience Professional to join our team. The ideal candidate should have excellent communication skills, with the ability to work in a fast-paced environment and consistently meet performance targets.
Roles and Responsibility
- Handle customer inquiries and resolve issues professionally.
- Provide exceptional customer service through various channels.
- Collaborate with internal teams to enhance overall customer experience.
- Analyze customer feedback and suggest improvements.
- Develop and implement process improvements to boost efficiency.
- Maintain accurate records of customer interactions.
Job Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a team environment and adapt to changes.
- Strong problem-solving skills and attention to detail.
- Familiarity with customer service software and systems.
- Ability to learn quickly and adapt to new processes.
- Strong analytical and critical thinking skills.
- Undergraduate degree required.
- 30 WPM, 90% accuracy.
Sourced from naukri
Skills
hrsdCustomer Experience ManagementCustomer SupportWorkforceExcellenceemployee satisfactionworkplaceaccommodationAssistancejob descriptionprovidingTalent AcquisitionTalent managementEmployee Engagementclient relationshipRecruitment